If the information on your purchase order is incorrect, your customer needs to issue a replacement order.If you can't find a purchase order, your customer can confirm that it was sent to the correct account.Missing purchase orders or purchase order details Your customer can then tell you how to correct your invoice.ģ.Your customer rejects an invoice when it doesn't meet their requirements.Your payment does not go through Ariba, unless your customer uses AribaPay.Your customer updates the invoice status and can let you know when to expect payment. After you submit an invoice, your customer receives the invoice and begins to process it.The following information can help you determine when to contact SAP Ariba and when to contact your customer.Ĭontact your customer if you have questions about the following areas: If the supplier already is an ARIBA user, they can simply login with their existing credentials and the system will automatically link MSD to their Ariba Network profile, otherwise the system will give them the opportunity to sign up.SAP Ariba Customer Support can help you understand how to use your account, but your customers are best qualified to explain what they need according to their own internal business processes. The first PO issued to a supplier after a Go-Live event includes an interactive link to “Process Order”, which then provides the supplier with guidance on how to join MSD in ARIBA. Most of our suppliers will be set-up with a Standard Account on Ariba.

Hours of Operations( Local 213 23 98 20 05 Hours of Operations (Malaysia – Fri 09:00 – 17:00 Suppliers who experience business related issues can contact the Merck Business Service Center by phone or email Country Mon – Fri 8:00am – – Fri 8:00am – Salvador Suppliers who experience business related issues can contact the Merck Business Service Center by phone or email Country

Ariba customer support